Return & Refund Policy

30-Day Return Window

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items within 30 calendar days from the date of delivery for a full refund.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

Unused and Unworn: The product must be in its original, unused, and unworn condition.
Original Packaging: The product must be returned in its original packaging, including all tags, accessories, and documentation that came with the item.
Quality Issues: Returns are accepted for quality-related issues (e.g., manufacturing defects, damage upon arrival). If you receive a defective or damaged item, please contact us immediately.

Non-Returnable Items

The following items are not eligible for return:

Items that have been used, worn, washed, or altered in any way.
Items returned without original packaging or missing parts.
Items damaged due to misuse, improper handling, or customer negligence.
Gift cards.

How to Initiate a Return

To initiate a return, please follow these steps:

Contact our customer support team at info@pgagoollfs.com or call +1 3468400937 within the 30-day return window.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Once your return request is approved, you will receive a free return shipping label and prepaid shipping instructions within 2 business days.

Free Return Shipping & No Restocking Fees

We offer free return shipping on all eligible returns. A pre-paid return shipping label will be provided upon approval of your request. There are zero restocking fees.

Return Address

Please ship all authorized returns to the following address:

PGA Goollfs
802 6th St,
Rosenberg, TX 77471,
United States

Refund Processing Time

Once we receive your returned item(s), our team will inspect them to confirm they meet our eligibility criteria. Refunds are processed within 1–2 business days after receipt and inspection.

Refund Method

Refunds will be issued to the original payment method used at purchase. Depending on your financial institution, it may take 7–10 business days for the refund credit to reflect on your account statement.

Exchanges

If you need a different size, color, or item, please initiate a return for the original product following the process above, and place a new order on our website. This ensures you receive your replacement item as quickly as possible.

Late or Missing Refunds

If you have not received your refund after 10 business days from our confirmation date, please check your bank account or credit card statement again, contact your card issuer or bank (as processing times vary), or email us at info@pgagoollfs.com or call +1 3468400937 for immediate assistance.

Our Service Commitment

To ensure a transparent and seamless shopping experience:

We respond to all return requests within 2 business days with a return label, carrier details, and tracking number.
We guarantee a minimum 30-day return window from the date of package delivery.
We explicitly disclose all return terms up front with no hidden fees.

Policy Modifications

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated revision date.