Welcome to the PGA Goollfs FAQ page. Here you will find quick answers to common questions about ordering, shipping, returns, and customer support.
If you cannot find what you are looking for, please feel free to reach out to our support team directly!
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders to the contiguous United States. No minimum spend required.
Q: Where do you ship?
A: We currently ship exclusively to the 48 contiguous United States. We do not offer shipping to Alaska, Hawaii, US territories, or international destinations at this time.
Q: How long does order processing take?
A: Orders are processed within 1–2 business days (Monday–Friday, excluding US federal holidays). You will receive an order confirmation email once your purchase is complete, followed by a shipping notification with tracking details.
Q: How long will delivery take after my order ships?
A: Standard delivery typically takes 3–5 business days within the contiguous US. Please note that estimated transit times may occasionally vary due to carrier delays or weather conditions.
Q: Can I track my package?
A: Absolutely. As soon as your order leaves our warehouse, we will email you a shipping confirmation containing a direct tracking number. You can use this number on the carrier website to monitor your shipment in real time.
Q: Which payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express, Discover) and PayPal.
Q: Which shipping carriers do you use?
A: We partner with reliable carriers including USPS, UPS, and FedEx. The optimal carrier for your shipment is automatically selected based on package weight, dimensions, and delivery location.
Returns & Refunds
Q: What is your return policy?
A: We want you to love your gear! If you are not completely satisfied, you may return eligible items within 30 calendar days from the date of delivery for a full refund. Items must be unused, unwashed, and in their original packaging.
Q: How do I initiate a return?
A: Simply contact our support team at info@pgagoollfs.com or call us at +1 (346) 840-0937. Once your return request is approved, we will issue a prepaid return shipping label and detailed instructions within 2 business days.
Q: Are there return shipping fees or restocking fees?
A: No. We provide free return shipping on all eligible returns and charge zero restocking fees.
Q: Which items are non-returnable?
A: Final sale items, gift cards, and products that show signs of clear wear, use, washing, or modification without original packaging are not eligible for return.
Q: How long does it take to receive my refund?
A: Once your returned item arrives at our facility and passes inspection (usually within 1–2 business days), we will process your refund to your original payment method. Depending on your financial institution, it may take an additional 7–10 business days for the credit to reflect on your account.
Q: Do you offer product exchanges?
A: The fastest way to get what you want is to return the original item using our free return process and place a new order for the replacement item on our website.
Customer Support
Q: How can I contact customer support?
A: We are always here to help! You can reach us through:
-
Email: info@pgagoollfs.com
-
Phone: +1 (346) 840-0937
-
Mailing Address: 802 6th St, Rosenberg, TX 77471, United States
Q: What are your customer service hours?
A: Our support team is available Monday–Friday, 9:00 AM – 6:00 PM (Central Time). We are closed on weekends and major US federal holidays.
Q: How quickly do you respond to inquiries?
A: We strive to respond to all emails and phone inquiries within 1–2 business days. Return requests are processed within 2 business days.
Q: What if my package arrives damaged or gets lost?
A: Please contact us within 7 days of the estimated delivery date or date of delivery with your order number and photos (if damaged). We will work quickly with the carrier to send a free replacement or issue a full refund.
Privacy & Security
Q: Is my payment and personal information secure?
A: Yes, 100%. Our website uses industry-standard SSL/TLS encryption (HTTPS) to safeguard your personal and payment details. We do not store full credit card information on our servers.
Q: Do you share my personal data with third parties?
A: We never sell, trade, or rent your personal information to third parties. Your data is only shared with essential service partners (such as payment processors and delivery carriers) strictly to fulfill your order. For complete details, please read our Privacy Policy.