Return & Refund Policy

Last Updated: April 21, 2026

30-Day Return Window

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items within 30 calendar days from the date of delivery for a full refund.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

Unused and Unworn: The product must be in its original, unused, and unworn condition.

Original Packaging: The product must be returned in its original packaging, including all tags, accessories, and documentation that came with the item.

Quality Issues: Returns are accepted for quality-related issues (e.g., manufacturing defects, damage upon arrival). If you receive a defective or damaged item, please contact us immediately.

Non-Returnable Items

The following items are not eligible for return:

Items that have been used, worn, washed, or altered in any way

Items returned without original packaging or missing parts

Items damaged due to misuse, improper handling, or customer negligence

Gift cards

How to Initiate a Return

To initiate a return, please follow these steps:

Contact our customer support team at info@pgagoollfs.com or call +1 8597272812 within the 30-day return window.

Provide your order number, the item(s) you wish to return, and the reason for the return.

Once your return request is approved, you will receive a free return shipping label and instructions for returning your item(s).

Free Return Shipping

We offer free return shipping on all eligible returns. A pre-paid return shipping label will be provided to you upon approval of your return request. There are no restocking fees.

Return Address

Please ship all returns to the following address:

PG Golf LLC

7889 ST ANDREWS DRIVE,
MURFREESBORO, TN 37128,
United States

Refund Processing Time

Once we receive your returned item(s), we will inspect the item(s) to confirm they meet our return eligibility criteria. Refunds are processed within 1–2 business days after receipt and inspection of the returned item(s).

Refund Method

Refunds will be issued to the original payment method used at the time of purchase. Please note that depending on your financial institution, it may take 7–10 business days for the refund to appear on your statement after we have processed the refund.

Exchanges

If you need to exchange an item for a different size or color, please initiate a return for the original item following the process above, and place a new order for the desired item. This ensures you receive your replacement as quickly as possible.

Late or Missing Refunds

If you have not received your refund after 10 business days from the date we processed your refund, please:

Check your bank account or credit card statement again

Contact your credit card company or bank, as refund processing times vary by institution

Return Policy Compliance with Google Merchant Center

In accordance with Google Merchant Center requirements, we:

Respond to return requests within 2 business days by providing a return label, carrier name, and tracking number

Accept returns for a minimum of 30 days after the delivery date

Clearly disclose all return costs (free returns for eligible items)

Policy Modifications

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated“ date.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: info@pgagoollfs.com

Phone: +1 8597272812

Business Hours: Monday–Friday, 9:00 AM to 6:00 PM (Mountain Time)

Address: 7889 ST ANDREWS DRIVE, MURFREESBORO, TN 37128, United States