Contact Us

Last Updated: April 21, 2026

We are here to help. Please feel free to reach out to us using any of the methods below. Our customer support team is dedicated to assisting you with any questions, concerns, or feedback you may have regarding your order, our products, or our policies.

Contact Information

Business Hours

We are closed on all major US federal holidays. If you contact us outside of our regular business hours, we will respond to your inquiry on the next business day.

For Order-Related Inquiries

Please include your order number in any communication regarding an existing order. This will help us assist you more quickly and efficiently.

Order Status & Tracking: Use the tracking number provided in your shipping confirmation email to monitor your delivery.

Returns & Exchanges: Please review our Return & Refund Policy before contacting us for return-related inquiries.

Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the damaged item and your order number.

For Privacy-Related Inquiries

If you have questions regarding how we collect, use, or store your personal information, or if you wish to exercise your privacy rights (such as access, correction, or deletion of your personal data), please contact us at info@pgagollfs.com with the subject line ”Privacy Request.“ Please also refer to our Privacy Policy for detailed information about our data practices.

For Wholesale or Business Inquiries

If you are interested in wholesale opportunities or business partnerships, please contact us at info@pgagollfs.com with the subject line ”Wholesale Inquiry.“ We will respond to your inquiry within 2–3 business days.

Contact Form

You may also use the contact form on our website to send us a message. Please provide your name, email address, order number (if applicable), and a detailed description of your inquiry. We will respond as soon as possible during our regular business hours.

Response Time Commitment

In accordance with Google Merchant Center requirements, we strive to respond to all customer inquiries within 1–2 business days. For return-related requests, we provide a return label, carrier name, and tracking number within 2 business days of receiving your return request.

We value your trust and are committed to providing you with excellent customer service. Please do not hesitate to contact us—we are here to help.